Refund policy

Size Exchanges (regular-priced items): We want you to be happy with your purchase. If you ordered a regular-priced item and the size is not a perfect fit, we are happy to exchange it for a different size of the same product. Please contact us within 24 hours of delivery.

Exclusions: For hygiene reasons, this does not apply to underwear or any self-care/personal-care products.
Shipping: All shipping fees for size exchanges are paid by the customer.

Sale Items Are Final: All items bought on sale or at a discount (including Sale, Last Chance and $3 items) are final sale. They cannot be exchanged or returned, including for size. The only exception is a manufacturing defect, as explained below.

Defects: Every item is inspected before shipping. If we missed a manufacturing defect or flaw, on a regular-priced or a sale item, please contact our support team within 24 hours of delivery with your order number and clear photos. Once verified, we will replace the item, issue store credit for its value, or refund you.

We kindly ask you to review your order details carefully before completing your purchase. Thank you for your understanding and for supporting our local business.

Shipping

Do You Exchange?!

Yes, Exchanges are accepted on most items, excluding underwear and beauty products. Check our policy for full details.

How long will it take to get my order?

Delivery times vary depending on your location:

North Lebanon: Next-day delivery, up to 3 business days maximum.
Other Lebanese Areas: 3 to 5 working days.
Syria: Up to 10 working days.

What shipping carriers do you use?

Wakilni.

Product

Are all items new with tags?

All our items are brand new. Most of them with tags. Some items may have a damaged or missing tag or packaging. If you're buying a gift, please contact us on WhatsApp before ordering and we'll make sure your whole order comes with tags.

Can I return my product?

All sales are final unless a defect was missed during our inspection (In this case, you'll be refunded of course). However, we are happy to offer exchanges or store credit.